Essential features of an Office Phone System: Buyer’s Guide
Today, every business needs a phone system to connect with its customers. Yes, there are several channels that serve the same purpose (live chat, social media, email, etc.)
However, phones still account for 61% of all support interactions.
An office phone system can make it easier for you to connect with your customers while ensuring low operating costs, improved security, and better productivity.
In the last few years, office phone systems have undergone a vast transformation. Visit here; Office telephone system.
Today, office phone systems can be built using VoIP (Voice over Internet Protocol) and PBX (private branch exchange) methodologies.
Both have their own advantages and disadvantages. However, VoIP systems are increasingly becoming the first choice, owing to their lower costs, ease of maintenance, and higher scalability options.
So, how do you know which office phone system is good for your business? What are the advantages of each phone system? In this article, we will discuss exactly that. Let’s get started.
What is an Office Phone System?
An office phone system is a network of hardware or software-based phones which allow complex telephony functions in a business environment using internet protocol and traditional phone lines.
Modern office phone systems allow you to connect with your customers across the globe at a nominal cost.
Besides, you can stay connected with them round the clock, thanks to the mobile app of phone system providers.
Types of Office Phone System
There are three primary types of office phone systems.
1 ) Legacy Public Switched Telephone Network (PSTN)
Also known as landlines, PSTN has been in use since the late 1800s. It uses underground copper wires to connect phone calls. When you use PSTN, you will have to install telephone lines across your office.
Though they are widely used globally, PSTN systems are not a good fit for businesses. You will need to have a separate line for each employee.
And, apart from the high calling costs, you need to spend hundreds of dollars on maintenance every year.
2 ) PBX Phone Systems
PBX (Private Branch Exchange) system is a private telephone network that allows businesses to operate an internal phone system and use fewer phone lines.
It lets you switch calls between users on local lines, thereby enabling all your employees to share a certain number of external phone lines.
The PBX office phone systems are based on two components – the telephone set and the PBX. The telephone set is connected to the PBX to complete the network.
The office phone system has some inherent features such as call transfer, call hold, customized greetings, etc.
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The PBX, in turn, allows the network to communicate in groups with conference calls, make video calls, work with faxes and printers without operating them manually.
This level of freedom was previously unheard of.
In the years prior to PBX, telephone costs would make it extremely difficult to afford many connections for an office system.
But a PBX is managed and maintained completely internally. As a result, the calls are more affordable now.
3 ) VoIP Phone System
VoIP (Voice over Internet Protocol) software is an office phone system that allows you to make and receive business calls over the internet.
It does not require any hardware or special equipment to enhance business communications. All you need is the internet and a device (smartphone, laptop, desktop, or softphone).