Online Retailer and Order Fulfillment Process
As the Internet prospered, people began to think about doing a lot through it. Some intellectuals have come up with many interesting and creative ideas, and as a result, e-commerce has also been born.
As you know, Order fulfillment is basically buying and selling goods and services over the Internet. It provided businesses and sellers with a cost-effective platform to reach out to the global market without having to open stores or outlets anywhere for their products.
However, for retailers and wholesalers involved in this online sales business, providing superior product value and an ideal customer experience without being physically present in the market is no easy task.
In a highly competitive environment, customer expectations are rising and it is becoming increasingly difficult to maintain loyalty to a particular brand. Businessmen need to continually devise different ways to improve the process of doing business. One of the basic requirements for a successful all e-commerce effort depends on warehousing.
Well-managed product inventory is always important to provide adequate support for a company’s back-end process and ensure that every order processing operation delivers the right product to the right person at the right time.
So what are the basic steps or strategies for order fulfillment that can effectively handle your company’s pick-up, packing, and shipping operations? Let’s go to them one by one.
In-house order fulfillment
As the name implies, in this type of strategy, the ownership and maintenance of the warehouse or storage facility lies entirely with the online retailer. He himself is responsible for recruiting, training and managing workers and the work of the facility.
Routine business activities such as inventory tracking, receiving inbound cargo, processing customer orders, billing and shipping are also under his sole supervision. This gives the seller complete control over all stages of the fulfillment process as all business operations go through his careful eyes.
This strategy is useful for those who work with products that require large and complex assembly, or products that require careful handling or specific storage conditions. It’s a good idea to have full control over all the operations of your business, but there are some limitations and risks involved in managing everything in your business and taking full responsibility.
All steps in this fulfillment process are controlled by the online retailer itself, so retailers must weigh all the strengths and weaknesses before proceeding with this model.
Can you justify the cost, effort, time, and expansion or renewal of your in-house facilities as your business grows? Do you have enough staff to provide quality service during peak hours? Can you provide the available resources at the right time?
In particular, can you effectively focus on areas that are important to your business growth, other than handling the day-to-day functions of your back-end processes? If the answers to these questions are positive-well, you can have your own in-house fulfillment facility. However, if you have some doubts or if the answer to any of the above questions is negative, this order fulfillment strategy is not suitable for your business.